WATI AI
🚀 Get TikTok DMs and Ads in Wati Team Inbox and convert social engagement into revenue See TikTok on Wati
Wati AI
AI on every customer conversation.
Know who's ready to buy, and what to say next.
Ask it anything about your business and get an answer in seconds. Let agents find what
you need and take action. Let AI write your replies and templates, and tell you what to
send next. And let Astra handle customer conversations end to end.
Top-rated on G2 for Ease of Use
16,000+ businesses trust Wati to turn conversations into revenue
16,000+
Business
Worldwide
190+
Countries
Served
10 billion+
Messages
Delivered
24/7
Support
One AI. Built for wherever
you are in your journey.
From your first customer message to millions - Wati AI scales with you.
For Small Businesses
Never miss a lead. Never leave a customer waiting.
You're running marketing, sales and support yourself. Wati AI covers the hours you can't.
✓
Ask a question, get the answer in seconds
✓
Every message answered, day or night
✓
Campaign ideas built from your website
For Growing Businesses
More customers.
Same quality.
Every single time.
Volume is the problem now. AI takes the routine work and shows you what needs a person.
✓
Routine questions, bookings and order updates handled
✓
Hot leads and waiting chats surfaced daily
✓
Every conversation scored, every long thread summarised
For Enterprise Businesses
Your AI.
Your standards.
Your control.
At your size, AI has to be governed, not just switched on.
✓
Build and fix your agents from Claude or ChatGPT
✓
Test every change before a customer sees it
✓
Run on the AI model your security team approved
Wati AI works in four places:
Your questions, your conversations,
your replies and your customers.
One AI, four jobs. Most teams start with one and end up using all four.
Wati AI Ask: answers about your business, in seconds
Ask a question the way you'd say it out loud and get an answer straight away. No filtering, no exporting, no asking whoever happens to know. Ask sits at the top of every screen in Wati, so it's there when the question occurs to you.
✓
Your activity. How last week went, who messaged you, what your busiest day was.
✓
Your customers. Everything about a contact in one place, without scrolling through the history.
✓
Your campaigns. How a campaign did, who opened it, who replied.
OUTCOME
The questions your team stopped asking because the answer was too much work now take one line.
FIRST OFFICIAL BSP WITH MCP
Wati MCP lets Claude or ChatGPT run Wati for you, in plain language.
One connection. Manage your contacts, send campaigns, pull your numbers and build your AI agents, all by asking, from the tools your team already has open.
Run your day without opening the dashboard
Add contacts, group them the way you want, send an approved template to a segment, and ask how it did. The whole flow in one message instead of six screens.
"Find my VIP customers in Mumbai who bought in the last 30 days, send them the Diwali offer, then show me who replied."
Build an agent by describing it
Say what you want your AI agent to do. It asks you the right follow-up questions, builds it, and gets it to a point where you can test it in the same session. No brief, no ticket, no waiting on someone technical.
"Build me an agent that answers delivery questions and hands anything about refunds to my team."
Change it without filing a ticket
Adjust the tone, the logic or where conversations go, in plain language. Paste in a conversation that went badly and it works out what went wrong and fixes it, then checks the fix before it goes anywhere near a customer.
"This reply was too formal. Warm it up, and stop it quoting prices."
You still have the final say
Wati MCP works inside the limits you already set. It can only do what you can do. Campaigns go out on your official number using your Meta- approved templates, nothing sends until you confirm, and every action is logged in your Wati dashboard.
Outcome
Your team runs WhatsApp and Instagram from the tools they already use.
Nothing leaves your account without you.
Voice AI
Clone any voice. Deploy on WhatsApp and Web. Your AI agent now sounds exactly like your best rep, with natural pauses, warmth, and real conversation flow.
Voice Cloning
Record a short script. Astra learns your tone, rhythm, and personality. Your AI twin goes live on WhatsApp and Web in minutes.
Natural Conversations
Real pauses. Natural inflection. Warmth and empathy. This isn't text-to-speech. This is voice.
Intelligence Behind the Sound
Voice is the interface. Astra is the brain. It qualifies leads, books meetings, handles support, and closes, in your voice.
Multi-Language + Multi-Channel
30+ languages. WhatsApp and Web. Every timezone. 24/7. One voice, everywhere your customers are.
12+
LANGUAGES
SUPPORTED
<1s
RESPONSE
LATENCY
24/7
ALWAYS
AVAILABLE
E2E
ENCRYPTED
CALLS
Minutes
Voice Cloning
in Minutes
Go live in days, not months
Four steps. That's all it takes.
01
Connect your WhatsApp or Instagram
Connect WhatsApp or Instagram to Wati. Takes minutes. No code required.
02
Ask your first question
Open Ask, type a question about your business, get the answer. Nothing to set up.
03
Let AI work through your conversations
It finds the leads worth your time and the chats still waiting on a reply, and brings them to you. You decide what happens next.
04
Put AI in front of your customers
Describe what you want it to handle. Test it, then let it answer customers on its own.
What makes Wati AI different
Six things you can check before you talk to us.
01
It works on the account you already have
Wati AI reads the conversations, contacts and campaigns already in your Wati account. There's nothing separate to buy, no data to migrate and no implementation project before you see value.
02
You can ask it questions, not just watch it reply
Most AI in this category talks to your customers. Ask Wati AI talks to you. It sits at the top of every screen, so a question about your business gets an answer in seconds instead of a report.
03
Nothing happens without your approval
AI finds what needs attention and prepares the action. You decide what goes ahead. Campaigns send from your own verified number, on your Meta-approved templates, and every action is logged in your dashboard.
04
The first official WhatsApp BSP with an MCP server
Build, change and fix your AI agents from Claude or ChatGPT, in plain language, without opening a dashboard.
05
One AI across WhatsApp and Instagram
Ad clicks, DMs and chats come into the same inbox. The same AI reads across all of them, so a customer who moves between channels doesn't start from scratch.
06
Official Meta Business Partner
Your AI runs on the official WhatsApp Business API, on your own verified business number.
ISO 27001 certified
GDPR compliant
End-to-end encrypted messages and calls
Wati AI FAQs
Ready to transform your customer conversations?
Start your free trial today. Go live this week.
14-day free trial | No credit card required | Live support during setup | Cancel anytime
Copilot: Your Intelligence Layer
An AI layer that sits beside your agents. It reads every conversation, suggests the best responses, summarizes long threads, and scores quality in real-time.
AI CX ScoreAuto-scores every conversation for quality - no surveys needed.
TranslationsInstantly translate messages to any language. Break communication barriers with one click.
One-Click SummariesCondenses 50-message threads into a clear summary. No more scrolling.
Outcome
Agents handle 3x more conversations.
New team members productive in days.
Astra AI Agents: Your Always-On Team
Autonomous AI that handles complete conversations from first message to resolution without human involvement. They understand context, complete tasks, and know when to bring in your team.
FAQ AutomationInstantly resolve common queries 24/7 with AI trained on your knowledge base.
Lead QualificationAsks qualifying questions, scores leads, and routes to the right person automatically.
Smart HandoffsKnows when a human is needed. Transfers with full context preserved.
Outcome
60% of routine conversations handled automatically.
Leads never wait.
BYOA: Your AI, Our Platform
Connect your existing AI models - OpenAI, Claude, Gemini, or custom fine-tuned models - to every customer conversation through Wati's infrastructure.
Any Model, Any TimeConnect OpenAI, Claude, Gemini, or your own models via API.
Data Stays YoursCustomer data never leaves your infrastructure. Full control.
Compliance ReadySOC 2 Type II certified. GDPR/CCPA compliant. Data residency options.
Outcome
Your AI, your compliance, our orchestration.
No rebuilding for each channel.
1
Connect your WhatsApp
Connect WhatsApp to Wati. Takes minutes. No code required.
2
Turn on Copilot
AI-powered suggestions, summaries, and quality scores. Works automatically.
3
Build your first AI Agent
Describe what you want in plain English. Go live in under 5 minutes.
4
Watch the results
Response times drop. Quality improves. See it all in real-time.
Why businesses choose Wati AI
Enterprise-grade AI without the enterprise complexity.
The short version:
Enterprise-grade AI at a price and speed that works for growing businesses.
Image placeholder — replace with your image in Pika Editor
Image placeholder — replace with your image in Pika Editor
Image placeholder — replace with your image in Pika Editor
Image placeholder — replace with your image in Pika Editor