Customer support automation utilizes AI and ML to automate repetitive tasks in customer service, aiding human agents and handling simple queries. It directs customers to relevant resources, manages interactions, and requires minimal human intervention. This strategy aims to boost efficiency, saving time and enhancing the overall customer experience.

It’s the total expenses incurred to acquire a new customer, encompassing marketing, sales, and promotional expenses divided by the number of customers acquired within a specific timeframe. It’s a crucial metric for evaluating business profitability and marketing effectiveness.

WhatsApp CRM involves managing and improving customer interactions through WhatsApp messages instead of emails or calls. It’s like chatting with your customers in the same place they talk to their friends, making interactions more personal and efficient.

Chatbots are tools that use artificial intelligence to understand and respond to customer questions, similar to how a person would in a conversation. They provide quick help by analyzing queries and generating appropriate responses, making customer support faster and more efficient.

The dissemination of a single message simultaneously to multiple recipients, commonly used in marketing or communication. It allows efficient outreach but should be used judiciously to avoid spamming and maintain recipient engagement.

Affiliate marketing is a performance-based strategy where businesses reward affiliates for driving traffic or sales to their products or services through unique links or codes, typically via websites, blogs, or social media platforms.

WhatsApp Business API allows companies to connect their systems with WhatsApp’s messaging network, enabling a two-way communication highway with customers on a platform they adore and trust.

A WhatsApp chatbot is an automated program or software application designed to interact with users on WhatsApp. These chatbots are programmed to understand user queries and respond accordingly, often using predefined responses or accessing databases to retrieve relevant information.

Valentine’s Day message templates are pre-designed messages tailored for businesses to use during the Valentine’s Day season. This special occasion, celebrated globally as a day of love and affection, presents a prime opportunity for business owners to enhance audience engagement.

WhatsApp accounts tend to get blocked due to many reasons. Some of these are spamming other accounts, sending suspected malicious files, impersonating someone, and violating WhatsApp’s terms of service. Luckily, there are various to unblock your WhatsApp account.