Set up automated responses and quick replies to handle 24/7 customer service, ensuring consistent support without constant monitoring.
Group customers by purchase history to send targeted offers and messages that boost engagement and drive more sales.
Copy and use free WhatsApp templates for marketing, support, and promotions to kickstart your messaging strategy instantly.
“Wati helps us keep things organized by letting us group our customer chats. This makes it easy to find the conversations based on the group. If we need to follow up later, we can mark chats as pending so we can find them again easily.The automation and chatbot feature in Wati made our work smoother, helping us communicate with customers more effectively and quickly complete tasks. Wati not only allowed us to send out WhatsApp messages but also helped improve our overall customer support.”
Virgil Chung
Senior Marketing Data Analyst at OxwhiteWhatsApp serves as a powerful channel for engaging customers during festivals, enabling personalized outreach at scale. Businesses can leverage it to send customized greetings, showcase their festive collections, and create excitement around seasonal offers.
Key growth drivers include:
The platform's high engagement rates make it particularly effective for flash sales and limited-period festive promotions, helping businesses capitalize on seasonal shopping behavior.
Several industries can enhance their business operations using WhatsApp templates, particularly in the eCommerce sector.
The key beneficiaries include:
1. Online Retail & eCommerce
2. Service-Based Businesses
3. Fashion & Lifestyle Brands (like Zellbury mentioned in the case study)
4. Health & Wellness Companies (like Habuild mentioned in the case study)
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