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Get great features at a price that makes sense
Affordable pricing with zero setup fees
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Growth
Send WhatsApp messages to thousands of users in one click to improve reach$39
HKD 699
monthAdditional charges apply for conversations
Conversations are 24-hour message threads between you & your customers. Per conversation charges vary for marketing, utility & service. ✕5 Users Included Additional Users @ $12/Month/User Additional Users @ HKD 99/Month/UserOfficial WhatsApp API
5000 active contacts/month Blue Tick Verification & Assistance Broadcast multi-media messages Drive ad leads directly to WhatsApp Shared Team Inbox for collaboration 1,000 Free Chatbot Sessions/month
Basic choice-based Chatbots
Reply & contact attribute based rules
High-level campaign & inbox analytics
Limited Webhook & API access
Select Commerce, CRM Integrations
Shopify automated messages$
WhatsApp Catalog
Support in English & Portuguese
Instagram DM Integration New
-
Pro
Set up automations, integrations and get powerful analytics to boost conversion$79
HKD 1,999
monthAdditional charges apply for conversations
Conversations are 24-hour message threads between you & your customers. Per conversation charges vary for marketing, utility & service. ✕5 Users Included Additional Users @ $24/Month/User Additional Users @ HKD 189/Month/UserEverything in Growth +
20000 active contacts/month Smart Broadcast Retarget for all events Carousel templates to boost conversions Click-to-WhatsApp ads (CTWA) Analytics Beta WhatsApp Drip Campaigns 2,000 Free Chatbot Sessions/month 250 Free AI KnowBot Responses/month Webhook & Google sheets in Chatbots Exhaustive campaign & inbox analytics Detailed team performance report Advanced access control via user roles All CRM integrations including Hubspot Shopify: Sync key customer & order info$ Shopify: Support for 3rd party checkout pages like Shopflo, Gokwik, Zecpe$ Welcome/Recover cart Opt-in pop up WhatsApp Flows Instagram DM Automations New -
Business
Unlock the full potential of WhatsApp with advanced workflows and expert support$229
monthCustom
Additional charges apply for conversations
Conversations are 24-hour message threads between you & your customers. Per conversation charges vary for marketing, utility & service. ✕5 Users Included Additional Users @ $69/Month/User Additional Users @ HKD 489/Month/UserEverything in Pro +
Custom active contacts/month Dedicated Customer Success Manager Round-Robin chat assignment Phone number Masking for high privacy Auto-delete chat for org compliance 5,000 Free Chatbot Sessions/month 1000 Free AI KnowBot Responses/month Schedule Reminders IP Whitelisting Extensive Webhook & API access Free Custom Domain 24x7 Priority support Salesforce Integration
-
Growth
Send WhatsApp messages to thousands of users in one click to improve reach$49
HKD 899
monthAdditional charges apply for conversations
Conversations are 24-hour message threads between you & your customers. Per conversation charges vary for marketing, utility & service. ✕5 Users Included Additional Users @ $12/Month/User Additional Users @ HKD 99/Month/UserOfficial WhatsApp API
5000 active contacts/month Blue Tick Verification & Assistance Broadcast multi-media messages Drive ad leads directly to WhatsApp Shared Team Inbox for collaboration 1,000 Free Chatbot Sessions/month
Basic choice-based Chatbots
Reply & contact attribute based rules
High-level campaign & inbox analytics
Limited Webhook & API access
Select Commerce, CRM Integrations
Shopify automated messages$
WhatsApp Catalog
Support in English & Portuguese
Instagram DM Integration New
-
Pro
Set up automations, integrations and get powerful analytics to boost conversion$99
HKD 2,499
monthAdditional charges apply for conversations
Conversations are 24-hour message threads between you & your customers. Per conversation charges vary for marketing, utility & service. ✕5 Users Included Additional Users @ $24/Month/User Additional Users @ HKD 189/Month/UserEverything in Growth +
20000 active contacts/month Smart Broadcast Retarget for all events Carousel templates to boost conversions Click-to-WhatsApp ads (CTWA) Analytics Beta WhatsApp Drip Campaigns 2,000 Free Chatbot Sessions/month 250 Free AI KnowBot Responses/month Webhook & Google sheets in Chatbots Exhaustive campaign & inbox analytics Detailed team performance report Advanced access control via user roles All CRM integrations including Hubspot Shopify: Sync key customer & order info$ Shopify: Support for 3rd party checkout pages like Shopflo, Gokwik, Zecpe$ Welcome/Recover cart Opt-in pop up WhatsApp Flows Instagram DM Automations New -
Business
Unlock the full potential of WhatsApp with advanced workflows and expert support$299
monthCustom
Additional charges apply for conversations
Conversations are 24-hour message threads between you & your customers. Per conversation charges vary for marketing, utility & service. ✕5 Users Included Additional Users @ $69/Month/User Additional Users @ HKD 489/Month/UserEverything in Pro +
Custom active contacts/month Dedicated Customer Success Manager Round-Robin chat assignment Phone number Masking for high privacy Auto-delete chat for org compliance 5,000 Free Chatbot Sessions/month 1000 Free AI KnowBot Responses/month Schedule Reminders IP Whitelisting Extensive Webhook & API access Free Custom Domain 24x7 Priority support Salesforce Integration
$ - Requires purchase of $4.99/month Shopify addon
-
Growth
Send WhatsApp messages to thousands of users in one click to improve reach$39
HKD 699
monthAdditional charges apply for conversations
Conversations are 24-hour message threads between you & your customers. Per conversation charges vary for marketing, utility & service. ✕5 Users Included Additional Users @ $12/Month/User Additional Users @ HKD 99/Month/UserOfficial WhatsApp API
5000 active contacts/month Blue Tick Verification & Assistance 1000 Free Service Conversations/Month
Message Broadcasts & Scheduling
Team Inbox
1000 Chatbot Sessions
Basic Chatbots
Keywords Actions
WhatsApp Catalog
Global Webhooks & API Access
Shopify & Woocommerce Integrations
Support in English & Portuguese
Instagram DM Integration New
-
Pro
Set up automations, integrations and get powerful analytics to boost conversion$79
HKD 1,999
monthAdditional charges apply for conversations
Conversations are 24-hour message threads between you & your customers. Per conversation charges vary for marketing, utility & service. ✕5 Users Included Additional Users @ $24/Month/User Additional Users @ HKD 189/Month/UserEverything in Growth +
Advanced & Interconnected Chatbots Granular User Roles WhatsApp Ad Insights Sequences (WhatsApp Drip Campaigns) 2000 Chatbot Sessions HubSpot Integration
-
Business
Unlock the full potential of WhatsApp with advanced workflows and expert support$229
monthCustom
Additional charges apply for conversations
Conversations are 24-hour message threads between you & your customers. Per conversation charges vary for marketing, utility & service. ✕5 Users Included Additional Users @ $69/Month/User Additional Users @ HKD 489/Month/UserEverything in Pro +
Custom active contacts/month Dedicated Customer Success Manager Round-Robin chat assignment Phone number Masking for high privacy Auto-delete chat for org compliance 5,000 Free Chatbot Sessions/month 1000 Free AI KnowBot Responses/month Schedule Reminders IP Whitelisting Extensive Webhook & API access Free Custom Domain 24x7 Priority support Salesforce Integration
-
Growth
Send WhatsApp messages to thousands of users in one click to improve reach$49
HKD 899
monthAdditional charges apply for conversations
Conversations are 24-hour message threads between you & your customers. Per conversation charges vary for marketing, utility & service. ✕5 Users Included Additional Users @ $12/Month/User Additional Users @ HKD 99/Month/UserOfficial WhatsApp API
5000 active contacts/month Blue Tick Verification & Assistance Broadcast multi-media messages Drive ad leads directly to WhatsApp Shared Team Inbox for collaboration 1,000 Free Chatbot Sessions/month
Basic choice-based Chatbots
Reply & contact attribute based rules
High-level campaign & inbox analytics
Limited Webhook & API access
Select Commerce, CRM Integrations
Shopify automated messages$
WhatsApp Catalog
Support in English & Portuguese
Instagram DM Integration New
-
Pro
Set up automations, integrations and get powerful analytics to boost conversion$99
HKD 2,499
monthAdditional charges apply for conversations
Conversations are 24-hour message threads between you & your customers. Per conversation charges vary for marketing, utility & service. ✕5 Users Included Additional Users @ $24/Month/User Additional Users @ HKD 189/Month/UserEverything in Growth +
20000 active contacts/month Smart Broadcast Retarget for all events Carousel templates to boost conversions Click-to-WhatsApp ads (CTWA) Analytics Beta WhatsApp Drip Campaigns 2,000 Free Chatbot Sessions/month 250 Free AI KnowBot Responses/month Webhook & Google sheets in Chatbots Exhaustive campaign & inbox analytics Detailed team performance report Advanced access control via user roles All CRM integrations including Hubspot Shopify: Sync key customer & order info$ Shopify: Support for 3rd party checkout pages like Shopflo, Gokwik, Zecpe$ Welcome/Recover cart Opt-in pop up WhatsApp Flows Instagram DM Automations New
-
Business
Unlock the full potential of WhatsApp with advanced workflows and expert support$299
monthCustom
Additional charges apply for conversations
Conversations are 24-hour message threads between you & your customers. Per conversation charges vary for marketing, utility & service. ✕5 Users Included Additional Users @ $69/Month/User Additional Users @ HKD 489/Month/UserEverything in Pro +
Custom active contacts/month Dedicated Customer Success Manager Round-Robin chat assignment Phone number Masking for high privacy Auto-delete chat for org compliance 5,000 Free Chatbot Sessions/month 1000 Free AI KnowBot Responses/month Schedule Reminders IP Whitelisting Extensive Webhook & API access Free Custom Domain 24x7 Priority support Salesforce Integration
$ - Requires purchase of $4.99/month Shopify addon
Pay Per Conversation, Not Per Message
Pay for what you need with WhatsApp conversation charges based on customer interactions. Fees per conversation vary by country, offering a flexible and tailored solution.
All pricing plans include:
Shared Team Inbox
Chatbot Builder
Contact Management
APIs & Webhooks
Broadcast Management
Whatspp Catalog
Template Submission
w
Get Additional chatbot sessions as Add-On
Select the number of chatbot sessions
$30/Month
Shopify Integrations
$4.99/Month
Get Additional AI KnowBot responses as Add-On
Select the number of AI KnowBot responses
$30/Month
Trusted by the fastest growing brands in rapidly developing economies
Frequently Asked Questions.
Can I use my existing WhatsApp number?
Yes, you can use an existing WhatsApp number. However, before onboarding, you must first delete the WhatsApp account linked to that number. If you wish to back up your WhatsApp text messages so that you can restore to Wati, you can use our Chat backup plugin
Is there a setup fee for using the WhatsApp API?
There is no setup fee associated with using the WhatsApp API.
What does WhatsApp conversational-based pricing mean if WhatsApp is free?
While regular WhatsApp usage is free, businesses using WhatsApp Business API to grow their business will incur charges for sending customer messages. WhatsApp conversation pricing depends on your customer's country code and your message template. Please check our article on conversational-based pricing for more details.
How can I determine my conversation usage cost?
You can use our conversation cost calculator to get an idea. All you have to do is input the approximate number of conversations that you expect to be initiated. Check out this article to know more about the different conversation categories.
What is a chatbot session? How can I obtain more sessions than my plan allows?
Every time a chatbot you have set up in Wati is invoked for your customer, that counts as a chatbot session. Every plan comes with a certain number of chatbot sessions, beyond which you will have to respond to your customers manually. You can easily buy additional chatbot sessions from the product's ‘Your Plan’ page. Chatbot sessions can be bought every month, even if you are on an annual plan to accommodate seasonal traffic.
How can I upgrade or downgrade my plan?
You can upgrade your plan or move from a monthly plan to an annual one anytime from the 'Switch Plan' section of your Account Details. Your charges will be prorated based on the date of the change. Any downgrades will be effective only at the end of your current billing cycle. If you cannot change your plan or need our help determining which plan is right for you, please contact us at billing@wati.io
Do you have any cancellation fees?
No, Wati is a pay-as-you-go service, and we do not have any cancellation fees. You can cancel your plan at any time. However, we do not provide any refunds on payments made for your existing subscription or credits.
What types of payment do you accept?
We accept payments from all credit cards enabled for international online transactions. You can also pay through bank transfers if you choose an annual plan. Please reach out to billing@wati.io for more information.
Over 10,000 customers
What some of our 10,000+ customers across 160+ countries think of Wati.
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“Highly customisable and friendly”
We work in the hotel business, so keeping in touch with people travelling is very easy using WhatsApp. Wati help us to have multiple people answering guests. It also allows us to automate basic replies such as the address
Eduardo Zeballos
j
Marketing Manager, Hotel Rosario -
“Our Star Tool”
Wati is essential to our cloud services business. Its ease of use helps us stay connected, offer personalised support, and address customer concerns quickly. With multiple agents working simultaneously, we ensure efficient service and excellent after-sales support daily.
Sidney Elena J
Cloud Services Provider, DynamiaERP
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