WhatsApp & Wati Configuration
Official WhatsApp API
WhatsApp Onboarding
WhatsApp Blue Tick Verification Assistance
Website Chat Widget
Meta Business Verification Assistance
Custom Domain
Instagram DM IntegrationNew
Shared Team Inbox for Instagram
Assign to Agent
Quick Replies
Mobile app inbox
Tag chats
Export chats
Filter chats
View and manage Instagram contacts
WhatsApp and Instagram combined Team Inbox
Merge WhatsApp and Instagram contacts (coming soon)
Welcome Message and OOO automations
Chatbot Automations
WhatsApp Contact Management
Import and Export Contacts
Custom contact attributes
Click-to-WhatsApp Ads (CTWA) Analytics Beta
WhatsApp Team Inbox
Shared Inbox
Assign to Agent
Quick Replies
Mobile app inbox
Tag chats
Export chats
Trigger Chatbots
Filter chats
Round robin chat assignment
Phone number masking
Automatic chat assignment (Round-Robin)
WhatsApp Automations
Monthly usage quotas apply across both WhatsApp and Instagram channels together, if both are connected to Wati
Business Hours
Default Actions
Chatbots
Keyword Actions & Attributes Rules
Chatbot Sessions
AI KnowBot Responses
Max steps per chatbot
Message Routing
Chatbot Webhooks and 3rd party connectors
Keyword Based Chat Routing
Webhook Support on Chatbots
Google Sheets Integration on Chatbots
Chatbot data enrichment
Chatbot workflow automations
Interconnected Chatbots
WhatsApp Marketing
Messaging Speed
Broadcasts
Flexi rates as per your plan
Retargeting for reads and replies
Catalog and Coupon templates
Broadcast scheduling
Carousel templates
Retargeting for specific quick replies
Broadcast sequences
Broadcast Scheduling
Broadcast Sequences
Catalog Templates
Carousel Templates
limited time offer templates
Clicks tracking for URLs
Measure Broadcast ROI
Feature available only for Wati Shopify app users. Track ROI, Orders received, Revenue etc from sending Broadcast campaigns
CTWA Marketing
CTWA team inbox
CTWA automation
CTWA tag + priority team inbox view
CTWA conversion tracking
CTWA retargeting
Insights - CTWA Ads
Insights - Customer Funnel
Forms
Forms
Whatsapp Lead Generation Form
WhatsApp Analytics & Reporting
Export reports on demand
Team inbox analytics dashboard
Broadcast analytics
Operator availability metrics
Ticket efficiency metrics
Broadcast quickly reply metrics
Team Inbox scheduled reports
Click to WhatsApp Ads (CTWA) analytics Beta
WhatsApp Commerce
WhatsApp Catalog
Order Management
WhatsApp Pay checkout in Catalog with Razorpay and PayU
Shoflo, PayTab, other payments
Whatsapp Pay APIs
Shopify (Additional $4.9/month)
Connect to a shop
WhatsApp catalog sync
Catalog checkout
Third party checkout apps
Shopify filters synced to Wati attributes
Reporting
Broadcast History
Team Inbox Dashboard
Export Reports
WhatsApp Integrations
Integrations
Google Sheets
Zapier
Shopify
WooCommerce
Zoho
Pabbly Connect
Hubspot
Yotpo
Active Campaign
Google Sheets plugin in chatbot
Schedule Reminders
Salesforce
Accessibility & Security
Basic Roles
Team Management
Granular Roles
Auto Deletion of Chats
IP Whiltelisting
Dedicated Hosting
WhatsApp APIs & Webhooks
Contact APIs
Messaging APIs
Assign to operator/bot API
Ticket status change API
Start Chatbot API
Bulk Contact Attribute update API
Chat Assignment and User APIs
Monthly API limit
Webhooks
API Rate Limit
Support
Support Documentation
WhatsApp Bot Support
Email Support
WhatsApp Live Support
Chat support
Priority Support
Dedicated Customer Success Manager
Guided Onboarding
Custom Onboarding and Setup